The Spot Sunshine Coast
(ABN 29750412089)
“Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.
“The Spot Sunshine Coast” means the company.
“Goods” means all goods or services The Spot Sunshine Coast supplied to the Customer at the Customer’s request.
“Delivery” means the transportation of the Goods from The Spot Sunshine Coast to the Customer.
“Installation Specifications” has the meaning of the subheading Installation Instructions of these Terms and Conditions.
PAYMENT
Full payment of goods is due prior to delivery. We accept the following forms of payment:
Electronic Funds Transfer
Eftpos
Cash
In order to hold stock, we require a 50% deposit with the balance remaining being paid when you’re ready for the stock to be delivered. If stock is unavailable at the time of order a 50% deposit is still required in order to secure inventory when it comes back in stock.
DELIVERY
At The Spot Sunshine Coasts’ sole discretion the cost of Delivery is either included in the price or is in addition to the price.
The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. In the event that the Customer is unable to take Delivery of the pots as arranged then The Spot Sunshine Coast shall be entitled to charge 30% restocking fee, and return delivery fees will be charged to the Customer.
The Spot Sunshine Coast delivers to the kerb only and does not offer unwrapping and placement of the Goods or the movement of Goods through the property e.g. through stairs
The Goods will be packaged and dispatched in a manner that will best ensure safe transit and delivery. This may include being on a pallet. The Spot Sunshine Coast cannot remove from the delivery site any packaging (including pallets) involved in the delivery. Disposal and removal of packaging will be at the customer's organisation and cost.
In the event the Customer uses their own transportation for Delivery of the Goods, The Spot Sunshine Coast is not liable for any claims against defects/damages to the Goods as a result of Delivery.
Delivery (“Delivery”) of the Goods is taken to occur at the time that:
The Customer or the Customer’s nominated carrier delivers the Goods at the Customer’s address; or
The Company (or The Spot Sunshine Coasts, nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.
The Customer is solely responsible for the installation and use of the Goods.
Any modifications or changes made to the pots will automatically void all warranties. Examples of modifications include but are not limited to; bogging/filling the drainage holes, drilling additional holes, painting, cutting, filling the pot with a layer of concrete, or using geo-fabric.
Pots are not designed to be “plumbed up”/connected directly to a drainage system such as PVC pipe. The pots are designed to be elevated on pot feet/plastic packers to encourage the water to freely drain away. Pots that are directly plumbed up/connected to a drainage system/PVC pipe are automatically void of all warranties.
NATURAL VARIATIONS IN GOODS
The Spot Sunshine Coast pots are handmade from fibrestone, concrete, geostone, ancient terracotta and plastic. As with all handmade products differences in shade tone, markings, veining, colour, size, texture, indentations and general appearance may occur.
The customer acknowledges that goods supplied may:
Expand, contract or distort as a result of exposure to heat, cold, weather
Mark or stain when exposed to certain substances
Be damaged or disfigured by impact or scratching
Damage or disfigured due to incorrect installation methods
Have non-structural cosmetic cracks
Have scuff marks or slight scratching
As such the appearance and shape can vary greatly, this is what makes them unique. Variation will be seen in the level of gloss/matte, the amount of white, the consistency of the coverage of white, and the overall shape of the planter.
PRICES
All prices are AUD dollar.
Defects & Returns
The Customer must inspect the Goods on Delivery and must notify The Spot Sunshine Coast within 24 hours of acceptance of Goods in writing of any evident defect/damage, shortage, or failure to comply with the description or quote.
If the Customer fails to advise The Spot Sunshine Coast in writing of any matter referred to in clause 5.1. within 24 hours of Delivery, the customer is deemed to have accepted the Goods are not faulty and in accord to the Customer’s order.
The Spot Sunshine Coast does not offer an ongoing warranty once the pots (Goods) are installed. This is due to the nature of the pots (Goods) and the exposure to the elements, plants, soil and water.
Fit for purpose means that the pots are fit to do the job, i.e. Hold soil for a plant. A pot is still fit for purpose if it has natural deterioration or discoloration due to its use as garden pot.
The Spot Sunshine Coast does not accept returns, exchanges or provide refunds because the Customer changed their mind.
Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.
Should a valid warranty claim be made, The Spot Sunshine Coast is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots. An example of this would be the costs incurred by a customer to remove soil, discard of the old pot, re-install new pot, re-install soil & plants.
Any modifications or changes made to the pots will automatically void all warranty. Examples of modifications include but are not limited to; bogging/filling the drainage holes, drilling additional holes, painting, cutting, filling the pot with a layer of concrete, or using geo-fabric.
Pots are not designed to be “plumbed up”/connected directly to a drainage system such as pvc pipe. The pots are designed to be elevated on pot feet/plastic packers to encourage the water to freely drain away. Pots that are directly plumbed up/connected to a drainage system/pvc pipe are automatically void of all warranty.
Should the customer cancel an order or request a refund, the customer will incur the payment processing charges of 1.6% + $0.30.
Don't miss our exclusive Easter Warehouse Sale happening now at 9/1 Roys Road, Beerwah!
It's the perfect opportunity to grab amazing deals. Come check it out! LIMITED TIME!
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.